OneTouch Direct Customized Call Center Solutions

OneTouch Direct is committed to providing premier call center solutions for our clients, allowing for the growth and continued preservation of your brand and customer base.

OneTouch Direct Customized Call Center Solutions

OneTouch Direct is committed to providing premier call center solutions for our clients, allowing for the growth and continued preservation of your brand and customer base.

Boosting Sales

OneTouch Direct has successfully helped businesses not only reach, but exceed their revenue goals through our call center solutions for over 17 years. By implementing live chat via voice, email, and text messaging, we allow our talented account managers to seamlessly address the necessary direct response channels to boost sales at the lowest conceivable cost.

Up Selling and Cross Selling

OneTouch Direct lives and breathes your brand, establishing it as the foundation of all our call center solutions. We know that your customers are important to you, so we provide the same level of commitment and care to ensure the growth and preservation of your brand.

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Customer Care

You’ve worked hard to develop and cultivate your relationship with your customers. We pride ourselves in providing that same level of care when working for your customers. At OneTouch Direct, we promote only the highest standards of personalized customer interactions, offering call center solutions that cover a wide range of service demands through our multi-channel support.

Cementing Relationships

Customer retention is just as important to us as growing your customer base. Cementing relationships is one of the specializations of our call center solutions. We at OneTouch Direct have developed proven customer care solutions to drive customer retention. Let us utilize our more than 17 years of experience to cultivate the relationships you have created.

Help Desk

Our multi-channel call center solutions feature contact, chat, email, and web services to customers and businesses to assist with various device, software, and connectivity issues. We adhere to an ITIL methodology for Incident, Request, Problem, Change, and Configuration services to cover the need of every customer. Let us provide you with the right call center solutions born from this powerful ITIL-based toolset.

Data Entry

One of our most helpful call center solutions is data entry. We value the amount of time and money you have invested in your employees. Their training and experience would be better utilized in enhancing your brand and developing new customers. Let OneTouch Direct manage data entry for your business so that you can optimize your employees’ productivity.

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