OneTouch Direct Veteran’s Program
Mission: To bring America’s best Military Service men & women to America’s best service industry.
Vision: Connect the diversity, skill, integrity and attitude of our United States Veterans to a career that allows their talents and contributions to pave a highway to long term success.
Why are we excited about this program?
OneTouch Direct is not your typical contact center. Our focus is on understanding the unique goals of our clients and offering flexible solutions aimed at keeping their customers happy and their operational efficiency at its best. We have a 100% client retention rate and are invested in helping companies continuously improve the customer experience through customer acquisition, retention, loyalty and best in class customer service. We are proud to partner with some of the most powerful brands like AT&T, T-Mobile, Verizon, IBM and Frontier Communications.
The OneTouch Direct Veterans Program is a mission to connect the high caliber talent of our Veterans to corporate success at OTD. We know that we are only as great as our employees and the men and women of our armed services have proven time and time again to be people who care, commit and execute at a high level. The addition of veterans to the OTD culture stands to dramatically improve the company goal to “Be Better than the Brands” that we represent and provide the best possible customer experience in the industry.
As America’s Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company’s advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value.
Day to Day
As a T-Mobile Gencare Customer Service Representative you actively listen to calling customers and rapidly figure out a solution for their situation utilizing different computerized systems. These systems have been designed to help you resolve the different scenarios a customer might be experiencing. You are always reassuring, engaging and respectful while going into details about their accounts and putting them at ease. You are able to sit for extended periods of time while working in a fast-paced, sometimes, loud environment.
Working for the T-Mobile Gencare program means that you enjoy a family-oriented and festive environment. Although the hours might seem long, we offer flexibility and overtime. Expect to participate in daily drawings and raffles based on performance metrics as well as potlucks and milestone celebrations. Your co-workers and Team Leads will be there to help you when you need them the most and ongoing trainings, as well as team-building exercises are the order of the day.
Meet OneTouch Direct
What to expect once you are hired?
Training: We offer an extensive training program to make sure that you are prepared to handle each and every unique call received on a daily basis.
Below, some of the material covered during training:
- Learning the T-Mobile systems
- How to de-escalate situations in a timely manner
- How to clarify promotions
- Level-1 troubleshooting
- How to explain bills in detail – billing
- Up-selling tactics
Commissions and incentives: Although T-Mobile is all about the customer service experience, we also offer amazing commissions and incentives to our agents for their up-sells and Quality Assurance scores.
Ways to move up:
- Management experience, but not necessary (we can help out with OTD University)
- Dependable and always on time
- Exceeds metrics
- Has a great attitude
- Shares best practices
- Computer proficiency (MS Window)
- Excellent verbal skills
- Adaptable to changes
- HS Diploma or equivalent
- Great work ethic
- Pass a drug test and background check
Finally, why work for OneTouch Direct, T-Mobile Gencare?
- We offer stability and opportunity for growth – ask anyone.
- Great training and management team
- Family-oriented culture
- Bonuses and referrals
- Excellent compensation and benefits packages
- Paid time off