OneTouch Direct Communication Channels

Our call center customer service supports all channels to help our clients connect to their customers conveniently and efficiently. OneTouch Direct operates as a PCI certified and SSAE 16 audited company to meet the strictest standards of excellence.

OneTouch Direct Communication Channels

Our call center customer service supports all channels to help our clients connect to their customers conveniently and efficiently. OneTouch Direct operates as a PCI certified and SSAE 16 audited company to meet the strictest standards of excellence.

Inbound / Outbound

At OneTouch Direct, we frequently raise the stakes for paramount call center customer service, providing excellent inbound and outbound marketing and designing a system of flexible channels to meet your every demand. OneTouch Direct has assisted some of the best telecommunication companies in the world, elevating their business to increase revenue through our superior call center customer service.

IVR

OneTouch Direct features the best in IVR technology to provide a timely update for all your call center customer service interactions, featuring regular updates that allow customers to easily access information without having to speak to a support team.

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Email / Chat

For businesses that interact predominantly online, OneTouch Direct provides call center customer service options that feature robust chat and email support. OneTouch Direct can guarantee that your customers will receive the best customer service possible through our live chat software that increases conversion rates and drastically reduces the cost of inbound calls.

Blast Messaging

Blast messaging allows for our call center customer service operations to reach your customers quickly and effectively. This communication channel can be integrated into a multi-level strategy or as a single channel to reach a large target audience while keeping costs low.

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