We Provide Customized Solutions

OTD works closely to understand your needs and support them with sales, service and technology solutions that help to preserve and grow your customer base and build your brand. By listening closely and understanding your needs we find flexible solutions that cut costs, improve the customer experience and boost sales.

Boosting Sales

We know that your bottom line goal is to boost sales. For over a decade, we have been assisting our clients in reaching their revenue goals by finding custom solutions that include voice, live chat, email and text messaging. Our dedicated account managers engage all necessary direct response channels to ensure that your business sees quality results at the lowest possible cost.

Built-to-Order Customer Care

Our clients expect the highest quality of personalized customer interactions. In order to meet your needs, we build customized care solutions that satisfy even the highest customer standards. OTD provides multi-channel support that can handle a wide range of service needs and interactions.

Savvy Up Selling and Cross Selling

Our customers are important to us, and we understand that yours are important to you. We handle your customers with care and keep your brand at the core of all interactions with measureable results.

Cementing Relationships

We know that keeping your existing customers happy is just as important as attracting new ones. With decades of experience in responding to your customers’ needs, issues and ideas, we are experts at cementing customer relationships. No gimmicks, just satisfying service.

Service / Help Desk

OTD provides multi-channel (contact, chat, email, web) services to both businesses and consumers in support of a variety of devices, software and connectivity issues.

We follow an ITIL methodology for Incident, Request, Problem, Change and Configuration services. We can add our unique service management tools to this solution or we can use your tools if you’ve already made an investment in an ITIL-based toolset.

Data Entry

Not a fan of punching numbers? Let us take care of it.

Our data entry services ensure efficient, accurate data entry, whether it’s project-based or part of your day-to-day operations.

Social Media Management

Social media has become a crucial element in business operations and managing your clients on various platforms can start to feel overwhelming. We can help implement, integrate and manage social media client interactions so your customers stay happy as your business continues to grow.