OneTouch Direct has established itself as a leading provider of Inbound and Outbound call center services. Our philosophy is to utilize medium sized facilities which allow us to recruit and manage the best of the best in each market.
OneTouch Direct’s Inteleservices Inbound and Outbound Call Center solutions offer many benefits for our clients.
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Technology
- Fully blended
- Flexible reporting/scripting
- Redundancy
- Web-based environment
- Centralized data and reporting
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Quality
- Regular monitoring
- Regular coaching
- 14:1 Ratio
- Digitally-recorded TPV
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People
- Strategic hiring
- Low turn over
- Continuous training
- Good career paths
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Security
- Redundancy
- Secure data on and offsite
- Secure access to data center
- Agent logins
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