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OneTouch Direct Call Center Jobs Available Now in St Catharines, Ontario


View Available Job Descriptions

OneTouch Direct seeks friendly, energetic people to act as brand ambassadors for our clients while supporting their valued customers.

Cell centers are the first line of defense for many businesses, providing a direct pipeline from the consumer to the client. Jobs with OneTouch Direct in St Catharines create numerous opportunities for professional growth and development. Contact us today to get started on a rewarding career with OneTouch Direct!

Meet OneTouch Direct

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Ready to get started with your new career? Get in touch

 OTD Customer Engagement Specialist Positions Available

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Job Description

As a Customer Engagement Specialist, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so.


  • $14 per hour base hourly wage plus commissions based on sales and quality performance
  • Additional incentives earned monthly

Why you’ll want to join the OneTouch Direct Team!

  • 100% paid training
  • Performance bonuses
  • Competitive pay
  • Health & dental benefits available
  • Vacation pay
  • A great team environment with supportive co-workers
  • You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks)
  • You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
  • There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

What you’ll be doing

You will use your positive attitude, strong sales ability, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

  • Providing information about products, goods and services
  • Accurately document and update customer records in the computer system
  • Sell and/or up sell products or services to customers
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Who we’re looking for

The best fit for this job is someone who:

  • Moderate level computer skills
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multi task well
  • Can adapt to a flexible schedule
  • Is positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Bi-lingual (French) a plus