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 OTD Customer Engagement Specialist Positions Available

 

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Job Description

As a Customer Engagement Specialist – Customer Care Representative, for one of our exclusive brand names, you are empowered to assist and support customers in resolving concerns, selecting appropriate products, and reinforcing a positive brand image while creating a phenomenal customer experience on each call. 

Why you’ll want to join the OneTouch Direct Team!

  • Exciting $12 base hourly wage
  • Lucrative performance based commission plan
  • Monthly incentive programs
  • 100% paid training
  • Health & dental benefits available
  • 401(k)
  • Paid time off
  • Holiday pay
  • Career advancement opportunities
  • A great team environment with supportive co-workers
  • You’ll work on behalf of some of the best-known companies in the world. 
  • You’ll feel empowered to do things the right way amid a culture of high personal and business integrity.

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

  • Talking to customers over the phone to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Up sell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Who we’re looking for

The best fit for this job is someone who:

  • Has a high school diploma or General Educational Development (GED) certificate
  • Has good computer skills, including Microsoft Office
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multi task
  • Can adapt to a flexible schedule
  • Is positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Bi-lingual (Spanish) a plus

Job Description

As a Customer Engagement Specialist – Sales Representative, for one of our exclusive brand names, you are empowered to assist and support customers in selecting appropriate products or plans and reinforcing a positive brand image while creating a phenomenal customer experience on each call. 

Why you’ll want to join the OneTouch Direct Team!

  • Exciting $10 base hourly wage
  • Lucrative performance based commission plan
  • Monthly incentive programs
  • 100% paid training
  • Health & dental benefits available
  • 401(k)
  • Paid time off
  • Holiday pay
  • Career advancement opportunities
  • A great team environment with supportive co-workers
  • You’ll work on behalf of some of the best-known companies in the world. 
  • You’ll feel empowered to do things the right way amid a culture of high personal and business integrity.

What you’ll be doing

You will use your sales experience, positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

  • Selling products to customers that are calling for services
  • Talking to customers over the phone to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Up sell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Who we’re looking for

The best fit for this job is someone who:

  • Has a High School diploma or General Educational Development (GED) certificate
  • Must be comfortable making a sale pitch and overcoming objections
  • A continuous improvement mindset as we are always looking to do things better
  • Has good computer skills, including Microsoft Office.
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multi task well
  • Can adapt to a flexible schedule
  • Is positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Bi-lingual (Spanish) a plus

Meet the Tampa Recruiters

OneTouch Direct Call Center Jobs Available Now in Tampa

 

View Available Job Descriptions

OneTouch Direct seeks friendly, energetic people to act as brand ambassadors for our clients while supporting their valued customers.

Cell centers are the first line of defense for many businesses, providing a direct pipeline from the consumer to the client. Jobs with OneTouch Direct in Tampa create numerous opportunities for professional growth and development. Contact us today to get started on a rewarding career with OneTouch Direct!

 

Meet OneTouch Direct

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