IT Help Desk Technician

Get ready to

Launch

Since 1998 OTD has been designing best-in-class experiences, driven by strong creative and rooted in passion and people. 

 

OneTouch Direct seeks friendly, energetic people to act as brand ambassadors for our clients, while supporting our client’s valued customers.

Job Overview

Are you hard working and reliable? Work well with little or no supervision? If the answer is yes, this job may be for you!

 

Qualified candidates must have a working knowledge of installing, configuring and supporting hardware, connectivity components and Windows Operating Systems. S/he must have experience with anticipating, recognizing and resolving various technical problems and working with a problem/call management system. Must also possess working knowledge of Microsoft Office 2016 and 2019, Active Directory, Internet Explorer, password resets, Symantec Ghost, TCP/IP Networking and be able to provide appropriate support for product use.

 

Apple experience and prior Call Center experience is a plus. The candidate must be extremely customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously in a very high paced environment and an experienced decision maker. Must be able to communicate effectively with users at all skill levels. Weekend, overtime and shift work will be required. Setting up and moving PC’s. Ability to lift 50 lbs. is required.

 

Requirements

 

  • Ability to manage diverse personalities constructively.
  • Flexibility to work any hours, sometimes with short notice.
  • Will have a primary and secondary on call day a week. Will also rotate Saturday on call every 7th Saturday between the team.
  • Ability to work effectively in a stressful environment.
  • Exceptional attention to detail.
  • Ability to multitask and prioritize and organize your workload.
  • Ability to work self-directed.
  • Prior Active Directory experience.
  • Proper troubleshooting methodology

 

Thorough Background check and Drug Screen Required.

OTD is an Equal Opportunity Employer and a Drug Free Workplace.

 

Benefits

 

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Training & Development
  • A positive upbeat work environment
  • Opportunity for professional and personal growth
  • Diverse, welcoming culture with Employee Resource Groups

Apply now

    Are you authorized to work in the US?Have you completed the following level of education: High School or Equivalent (GED)?Are you willing to undergo a background check, in accordance with local law and regulations?


    Less than 1 year1-3 YearsMore than 3 years

    By submitting my application, I consent to receiving calls, texts or emails from OneTouch Direct. Message and data rates may apply. Refer to our privacy policy for more information. Text STOP to cancel at any time.

    Our OneTouch Direct

    MISSION 

    We Exist to be a

    Seamless Extension of our Clients,

    Most Admired for our Culture,

    Extraordinary People and

    Unmatched Results.

    We never waver on our

    CORE VALUES

    Call centers are the first line of defense for many businesses, providing a direct pipeline from the consumer to the client. Jobs with OneTouch Direct in Tampa create numerous opportunities for professional growth and development.

     

    Contact us today to get started on a rewarding career with OneTouch Direct!

    Take the leap and

    GET STARTED

    OTDs foundational philosophy is based on ‘a great customer experience begins with a great agent experience.’

    Let’s talk

    Benefits

    OneTouch Direct offers the unique opportunity to gain valuable experience across a multitude of roles, teams, and even industries.

     

    All team members have the opportunity for full benefits, and an uncapped commission structure on top of your base pay. 

    OneTouch Direct is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at OneTouch Direct is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact recruitingteam@onetouchdirect.com.